Terms and Conditions
- Applicable Law
- Our Address
- Pricing Information
- Shipping Information
- International Orders
- Return Policy for items purchased online
- Color Information
- Fraud Protection Program
- Comments, Feedback and Other Submissions
All Web site design, text, graphics, logos, button icons, images, audio clips, the selection and arrangement thereof, and all software is Copyright (c) 2011 True Nature Group, ALL RIGHTS RESERVED. The compilation (meaning the collection, arrangement and assembly) of all content on this Web site is the exclusive property of True Nature Group ("TNG") and protected by U.S. and international copyright laws. All software used on this site is the property of TNG or its software suppliers and is protected by U.S. and international copyright laws. Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with TNG or using this Web site as a shopping resource. Any other use of materials on this Web site — including reproduction for purposes other than those permitted above, modification, distribution, republishing, transmission, display or performance - without the prior written permission of TNG is strictly prohibited.
All material and information presented by TNG is intended to be used for educational or informational purposes only. The statements made about products have not been evaluated by the U.S. Food and Drug Administration and the results reported, if any, may not necessarily occur in all individuals. The statements and products are not intended to diagnose, treat, cure or prevent any condition or disease. Please consult with your own physician or health care practitioner regarding the suggestions and recommendations made at TNG.
TNG, and all page headers, custom graphics and button icons are service marks, trademarks, and/or trade dress of TNG and may not be used in connection with any product or service that is not offered by TNG in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits TNG. All other trademarks, product names and company names or logos cited herein are the property of their respective owners.
TNG IS PROVIDING THIS SITE AND ITS CONTENTS ON AN "AS-IS" BASIS AND MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE OPERATION OF THIS SITE, THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS, INCLUDED ON THIS SITE. TO THE FULLEST EXTENT PERMITTED BY LAW, TNG DISCLAIMS ALL SUCH REPRESENTATIONS AND WARRANTIES, INCLUDING FOR EXAMPLE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, TNG DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT. Price and availability information is subject to change without notice.
TNG WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THE USE OF THIS WEB SITE. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, LOSS OF DATA, INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES.
This site is created and controlled by TNG in the State of Washington, U.S.A. As such, the laws of the State of Washington will govern these disclaimers, terms and conditions, without giving effect to any principles of conflicts of laws. TNG reserves the right to make changes to its Web site and these disclaimers, terms and conditions at any time.
True Nature Group Inc, 13611 NE 126th PL, #200, Kirkland WA 98034
All pricing on TNG is in US dollars unless specifically indicated otherwise. Errors and omission excepted.
Orders usually ship within 1-3 business days out of our US warehouse. If you place your order before 12 pm PST on a business day, your order will usually ship that same day. US orders will typically arrive within 3-7 business days and Canadian Orders will typically take 4-10 business days, depending on where you live. We are not responsible for late shipments due to carrier delays.
For orders outside of the United States (excluding Canadian non-beauty box orders), your local authorities may hold and assess additional customs and duty fees on your order, which you will need to pay prior to order delivery. These fees and the delivery times for your order are outside of our control and are the responsibility of the customer. Any order cancellations or refunds after the order has shipped are subject to our standard Return Policy.
Return Policy for items purchased online
Misships, Missing Items, Damaged Items: Please inform us within 3 business days of the delivery if there are any problems with your order. Clearance items, including Out of Box items are FINAL SALE and not eligible for refunds or exchanges. Our return policy is detailed here. Shipping charges cannot be refunded - the cost of shipping will be deducted from the refund total.
While TNG has tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate.
Fraud Protection Program
As part of our order processing procedures, we screen all received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process any order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or our Customer Service department may call you at the phone number you provided to confirm your order. We also reserve the right to cancel any account or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.
Comments, Feedback and Other Submissions
TNG welcomes your comments and feedback regarding this Web site, and TNG products and services. Any information, materials, suggestions, ideas or comments sent to TNG will not be treated as confidential, proprietary or trade secret information and, by submitting such information, you are granting TNG an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such information for any purpose whatsoever.
If you have any questions about these Terms and Conditions, or the content or practices of our website, you can contact TNG directly at:True Nature Group Inc
13611 NE 126th PL, #200
Kirkland, WA 98034
Policy last updated: May, 2012